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We monitor these key factors through a combination of internal information, members' surveys and feedback from other key stakeholders. We will then use this information to plan for future improvements to our service.

Our Member Service Plan

  • Clearly communicate harvest procedures for members, staff & hauliers Clearly communicate harvest and varietal intake times
  • Ensure prior arrangement of haulage takes place with members prior to uplift
  • Hauliers wagons must be clean and tidy with drivers polite at all times
  • Collection within 3 days of harvest wherever possible
  • Minimise intake turnaround times on site
  • Minimise loading times on members farms
  • Contact by all stakeholders with the Angus Cereals office and staff should always be positive and helpful
  • Paperwork sent to members should be clear and accurate
  • Angus Cereals future development is clearly communicated to all stakeholders

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Registered Office : Angus Cereals, Barrow Hill Barns, Barrow Hill, Goodworth Claford, Andover, Hampshire SP11 7RG Registered no: 2707RS

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